Return and Refund Policy

RETURN & REFUND POLICY
Last Updated: 05/20/2023
Company: InstaBrakes LLC (“InstaBrakes,” “we,” “us,” “our”)

At InstaBrakes, our goal is to provide professional mobile brake services, quality parts, and an excellent customer experience. This Return & Refund Policy explains how refunds, returns, and service concerns are handled.

Because InstaBrakes provides mobile, on-site automotive repair services, most services and installed parts are non-refundable once installed or completed. Refunds are not guaranteed unless required by law or otherwise stated in writing by InstaBrakes.

Service and labor charges are non-refundable once work has been performed.
If you experience an issue related to our workmanship, please contact us. We will inspect the vehicle, and if the issue is determined to be related to our service, InstaBrakes will correct it in accordance with any applicable warranty provided at the time of service.

Due to safety and usage reasons, brake parts and automotive components that have been installed are non-returnable and non-refundable.

A part may only be eligible for return if:

• It has not been installed
   
• It has not been used
   
• It is still in original condition and packaging
   

Eligible returns may be subject to restocking fees.

If a part is suspected to be defective:

• It may be subject to inspection
   
• Manufacturer warranties may apply
   
• Replacement or repair will follow manufacturer guidelines
   

Manufacturer warranties are honored according to their policies and are not controlled by InstaBrakes.

If InstaBrakes installs the incorrect part due to our error, we will correct the issue at no additional cost to you.
If incorrect information was provided by the customer, additional costs may apply.

Appointments may be canceled or rescheduled prior to service. Once a technician has arrived or work has begun, trip charges, diagnostic fees, or partial service charges may apply.

If a refund is approved, it will be processed to the original form of payment within a reasonable timeframe. Processing times may vary depending on banks and payment processors.

Any used parts sold or installed are sold as-is, without refund, unless otherwise stated in writing.

If you have questions about this Return & Refund Policy or believe you may qualify for a refund, exchange, or service review, please contact us:

InstaBrakes LLC
Phone: 859-368-2000
Email: Fixmybrakes@instabrakes.com
Website: Instabrakes.com